Refund policy

Returns and refunds

Something wrong with your order?

If your order arrives damaged, faulty, or isn't what you ordered, get in touch at admin@ignitionseeds.co.nz within 30 days of delivery and we'll put it right with a replacement or refund. No need to post anything back, just include your order number and a photo if you can.

Germination problems

Seeds are living things and we stand behind ours. If you've followed the growing guide and a packet fails to germinate, email us at admin@ignitionseeds.co.nz within 12 months of purchase and we'll send a replacement packet, you just cover the postage. It helps if you can tell us roughly when you sowed and how (temperature, setup), as that lets us work out whether something's up with the batch.

Change of mind

We're a small operation and can't offer change-of-mind returns, so choose carefully. If you're not sure which variety suits your setup or heat tolerance, email us before you order and we'll happily point you in the right direction.

Gift cards are non-refundable.

Refund timing

Once your refund is approved, it goes back to your original payment method automatically. Banks can take a few days to show it on your end.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.